Sign into Zoom with SSO, and not Google or Facebook, for your UB Zoom account

A student sits on a bench in UB's Natural Sciences Center participating in a class on Zoom using her laptop.

Photo by Douglas Levere

Published September 10, 2020

Your UB Zoom account is a premium account that you’ll need in order to access UB classes and meetings held using Zoom. When given the option, always sign in using SSO—if you use Google or Facebook to sign in, you may run into problems later.

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When signing into Zoom, you sometimes see three options:

  • Sign in with SSO
  • Sign in with Google
  • Sign in with Facebook

Using Google or Facebook to sign into Zoom will cause problems when accessing UB content, because these options don’t sign you into your UB Zoom account.

Signing into Zoom with Google or Facebook signs you into a free account that isn’t associated with UB, even if you enter your @buffalo.edu email. It may be difficult to tell the difference between this free account and your UB account, but you won’t have access to all the classes or meetings you would normally.

A screenshot of the Zoom login window.

To sign into your UB Zoom account, select Sign in with SSO when given the option.

SSO to the rescue

To avoid these problems, always use the Sign in with SSO option when signing into Zoom and enter buffalo for your company’s domain. 

When you click “Sign in with SSO,” it will start by asking for your company domain, ending in .zoom.us. Enter buffalo, then you’ll be able to log in with your UBITName, password and Duo two-step verification, and you’re all set!

Help! I already used my UBmail address on a free account, and can’t access my Zoom content at UB

If you already used your @buffalo.edu email address to create a free Zoom account, either purposefully or by accident, follow the steps for switching your account to a UB Zoom account on the UBIT website.

Get help with Zoom

For more information on using your UB Zoom account to host and participate in online meetings, visit buffalo.edu/ubit/zoom.

Zoom offers 24/7 support by phone at 1-888-799-8854, or you can email support@zoom.us.

To report Zoombombing or other incidents related to security while using Zoom, contact the UBIT Help Center.