UB Remote Desktop Gateway retires November 1 - connect to UB VPN
Photographer: Meredith Forrest Kulwicki
By Sarah Zamer
IT Communications Specialist
Published September 24, 2025
The UB Remote Desktop Gateway service is retiring November 1, 2025. Students, faculty, and staff can connect to UB VPN with their devices to access important UB services off campus.
Why is this happening?
The UB Remote Desktop gateway service was introduced in 2020 during the COVID-19 pandemic to reduce VPN server load. With improved UB VPN infrastructure and a return to on-campus work, the service is no longer needed.
What is UB VPN?
Students, faculty, and staff can access protected UB services from off-campus, including My Virtual Computing Lab, UB File Service (UBfs) and more with UB VPN (Virtual Private Network) through Cisco Secure Client, UB's recommended VPN client.
UB Information Technology also recommends that IT administrators examine their firewall rules to ensure that VPN traffic is allowed.
Need help?
The UBIT Help Center is available to help with your tech needs. Give them a call at 716-645-3542 or visit buffalo.edu/ubit/help to submit a ticket. Students can also reach out to The UB Tech Squad for help. Book an appointment online to have them meet you anywhere on North or South Campus.
UB Information Technology News keeps UB students, faculty, and staff informed about their IT services and showcases creative collaborations between UBIT and the campus community. Published by the Office of the Chief Information Officer at UB and distributed via email as The Monthly Download. Edited by Diana Tuorto, IT Communication and Engagement, dianatuo@buffalo.edu.