UB GME Human Resources

Frequently Asked Questions

As a new resident or fellow to UB Graduate Medical Education, we know there are many subjects to learn and questions to answer. See below for a variety of subjects that routinely come up in conversations and emails.

If you don't find the information you are looking for here, please contact the Human Resources staff. Scroll to the bottom for expertise bullets found next to each HR team member’s name.

For expedited service, send your email to: UBGMEHR@BUFFALO.EDU, responses are routinely provided within 24 – 48 hours of a business day. Helpful Tips for Employment & Benefit Communications

Helpful Tips for Employment & Benefit Communications

  • Use your UB provided email account for all training employment subjects. Do so immediately upon receipt of the UB email address. Routinely monitor your @buffalo.edu email account. All training employment & benefit communications are emailed to your @buffalo.edu account
  •  Use UBGMEHR@buffalo.edu as a best practice for any communications with the HR team. HR team members routinely monitor UBGMEHR@buffalo.edu and will respond within 24 – 48 hours of a business day
  • Contact information  for our HR team can be found on our GME staff page.
  • Always  leave a voicemail message when calling a HR team member. Your call is important to us and will be returned. All voicemail messages left with HR team members will be returned within 24 – 48 hours of a business day.

University at Buffalo ID Badge

o   https://myubcard.com/card/getting-started

UB IT – Help Center and Links regarding UBIT

This is an important identifier that will be associated with your name during residency and fellowship training employment. You will receive this information after completing the Dynamic Form provided in onboarding package #1. GME HR Senior Programmer/Data Analyst, Jason Crosby, can be contacted if you haven’t received your UBIT prior to start date. 

o   https://www.buffalo.edu/ubit/help


Health Insurance

For Information Regarding Medical Benefits (Need UBIT and Password to access)


o   https://benefits.plansource.com/logon

o   Address Changes

o   Enrolling new Spouse/Dependents

o   Name Changes

o   Adjusting Benefits due to Qualifying Life Event (QLE)


Highmark WNY (formerly known as Blue Cross Blue Shield of WNY)

o   FAQs: https://www.bcbswny.com/content/wny/member-services/tools/frequently-asked-questions.html

o   Request Insurance Cards - Customer Service Phone number

·       Toll Free (800) 544-BLUE (2583)

·       Local (716) 884-2800

o   Hours of Operation

o   Monday - Friday: 8:00 AM - 7:00 PM

o   Saturday & Sunday: Closed


Leave of Absence


Employee Benefit Policies

·       Includes but not limited to: COBRA continuation of specific coverages, Workers’ Compensation, short term and long term disability, Sick and Vacation time

·       http://medicine.buffalo.edu/offices/gme/policies/umrs-udrs-employee-benefit-leave-policy.html

·       Workers’ Compensation 

o   Residents and Fellow should NOT provide their own insurance card to hospital ER or EHS office staff if injured on the job

o   Incident report must be completed by hospital ER or EHS office where you were treated and sent to COEM

Professional Liability Malpractice Insurance


o   http://medicine.buffalo.edu/offices/gme/policies/resident-fellow-professional-liability-insurance-policy.html

o   Coverage while training, policy specifics based on hospital location and separate policy purchased for VA rotations

Request for Employee Records

·       Employee Health Records through Center for Environmental and Occupational Medicine (COEM)

o   http://www.ecmc.edu/health-services-and-doctors/center-for-occupational-environmental-medicine/

·       Diplomas and Completion of Training Certificates

o   https://medicine.buffalo.edu/offices/gme/directors/program-admins/certificate-request-procedure.html

Training Verifications

University at Buffalo Information Technology (UBIT) - Help Center and Links