University at Buffalo (UB)
To encourage members of the GME community to flourish personally and professionally by:
Thrive! is a UB weekly email sent to all residents, fellows, program directors and administrators. If you’ve missed an issue or want to reference past information, there is now an online Thrive! archive of the past 20 issues.
The Resident Support Team (ReST) supports residents and fellows who seek assistance. ReST counseling and therapy services are now provided by the Community Health Center of Buffalo, Inc. (CHCB). Appointments are covered under UB GME resident/fellow health insurance with a small co-pay.
Residents and fellows wishing to schedule a confidential appointment should call 716-986-9199 x8021. Identify yourself as a UB resident or fellow who is seeking care. The case managers/care coordinators will connect you with a CHCB therapist/counselor and help you scheduled as quickly as possible.
Appointments can be scheduled in-person or over Zoom. While UB GME programs support residents who need to attend important medical appointments during typical business hours, some appointments are also available in the early evening and on Saturdays. In-person appointment locations vary by provider, as CHCB has 4 local offices.
Crisis Services 24-hour hotline: 716-834-3131
This service offers a 24/7 response to concerns in the area of emergency mental health services. It offers a local resource for treating and assisting people in emotional crisis through a variety of therapeutic services. Calls can be for information, referral or immediate assistance.
National Suicide Prevention Lifeline (toll-free) 1-800-273-TALK
911 – Call if there is an injury or immediate danger, and the situation requires that a law enforcement officer, firefighter or emergency medical help is needed right away.
Resident and fellow health insurance offers this service, accessible 24 hours a day, 7 days a week, to schedule all types of medical appointments, including mental health services. This service connects you to a board-certified physician by video. Physicians can review symptoms and medications, perform and exam, and recommend a treatment plan. Doctors are available within minutes or by appointment, 24/7/365. Typical visits are approximately 15 minutes, and mental health visits range from 25-50 minutes.
To access care, visit Highmark WNY Doctor on Demand, download the Doctor on Demand app from the App Store or Google Play, or text ENROLL to 68398. Call 1-800-997-6196 or email support@doctorondemand.com for Doctor on Demand support.
Residents and fellows can schedule a primary care visit though the new combined UBMD Primary Care Group that includes Family Medicine, Medicine- Pediatrics, and Internal Medicine. When calling, identify yourself as a UB resident physician and request the first available new patient appointment. For more information please visit UBMD Primary Care.
Counselors can meet with residents on all UB campuses. Submit the form via the website or by calling 716-645-4461 or email ub-eap@buffalo.edu.
COEM is the provider for resident and fellow employee health requirements.
COEM Social Worker
Contact Carrie Wieder, social worker, by email or call 716-898-4967 for support and resources.
ECMC Help Center
The Help Center provides outpatient evaluations for individuals who have the desire to link with mental health services, as well as provide short-term intervention for those who may be experiencing a crisis or feeling distressed. To access, call 716-898-HOPE (4673), press option #3 (psychiatry), then press option #4 (Psychiatric Help Center).
Program directors may contact the Lead Physician for Resident Employee Health if they are concerned about a resident or fellow’s fitness for duty.
Updated April 10, 2020