Resident Well-Being

Resident Well-Being Council Mission Statement

To encourage members of the GME community to flourish personally and professionally by:

  • appreciating their own abilities and strengths
  • intentionally attending to the six dimensions of well-being (physical, emotional, social, intellectual/educational, occupational, spiritual/meaningful)
  • engaging in work and learning
  • managing the challenges and stresses of life
  • connecting and contributing to their relationships and environment

UB Resident and Fellow Well-Being E-Newsletter

Thrive! is a UB weekly email sent to all residents, fellows, program directors and administrators. If you’ve missed an issue or want to reference past information, there is now a digital Thrive! archive of the past 20 issues.

Where to Get Help

ReST Mental Health Program

The Resident Support Team (ReST) supports residents and fellows who seek assistance. ReST counseling and therapy services are now provided by the Community Health Center of Buffalo, Inc. (CHCB). Appointments are covered under UB GME resident/fellow health insurance with a small co-pay.

Residents and fellows wishing to schedule a confidential appointment should call 716-986-9199 x8021.  Identify yourself as a UB resident or fellow who is seeking care. The case managers/care coordinators will connect you with a CHCB therapist/counselor and help you scheduled as quickly as possible.

Appointments can be scheduled in-person or over Zoom. While UB GME programs support residents who need to attend important medical appointments during typical business hours, some appointments are also available in the early evening and on Saturdays. In-person appointment locations vary by provider, as CHCB has four local offices.

Concern About Immediate Harm

Crisis Services 24-hour hotline: 716-834-3131

This service offers a 24/7 response to concerns in the area of emergency mental health services. It offers a local resource for treating and assisting people in emotional crisis through a variety of therapeutic services. Calls can be for information, referral or immediate assistance.

National Suicide Prevention Lifeline (toll-free) 1-800-273-TALK

911 – Call if there is an injury or immediate danger, and the situation requires that a law enforcement officer, firefighter or emergency medical help is needed right away.

Highmark Western New York TeleDoc

Resident and fellow health insurance offers this service, accessible 24 hours a day, 7 days a week, to schedule all types of medical appointments, including mental health services. This service connects you to a board-certified physician by video. Physicians can review symptoms and medications, perform and exam, and recommend a treatment plan. Doctors are available within minutes or by appointment, 24/7/365. Typical visits are approximately 15 minutes, and mental health visits range from 25-50 minutes.

To access care, visit Highmark WNY Doctor on Demand, download the Doctor on Demand app from the App Store or Google Play, or text ENROLL to 68398. Call 1-800-997-6196 or email for Doctor on Demand support.

Lactation Rooms

For an up to date list of lactation rooms please contact

Primary Care Physician Resources

UBMD Primary Care Group

Residents and fellows can schedule a primary care visit though the new combined UBMD Primary Care Group that includes Family Medicine, Medicine- Pediatrics, and Internal Medicine. When calling, identify yourself as a UB resident physician and request the first available new patient appointment. For more information please visit UBMD Primary Care

UB Employee Assistance Program (EAP)

Counselors can meet with residents on all UB campuses. Submit the form via the website or by calling 716-645-4461 or email

Center for Occupational and Environmental Medicine (COEM)

COEM is the provider for resident and fellow employee health requirements.

COEM Social Worker

Contact Carrie Wieder, social worker, by email or call 716-898-4967 for support and resources.

ECMC Help Center

The Help Center provides outpatient evaluations for individuals who have the desire to link with mental health services, as well as provide short-term intervention for those who may be experiencing a crisis or feeling distressed. To access, call 716-898-HOPE (4673), press option #3 (psychiatry), then press option #4 (Psychiatric Help Center).

Fitness for Duty Concern

Program directors may contact the Lead Physician for Resident Employee Health if they are concerned about a resident or fellow’s fitness for duty.